General Policies
Zenect General Policies
At Zenect, we sell premium digital products such as ebooks, guides, and downloadable resources. All of our products are delivered digitally, so we do not ship any physical items.
1) Digital Delivery
After completing your purchase, you will receive your digital product by email.
Delivery is usually instant, but it may take a few minutes depending on payment processing and the digital delivery system.
No physical product will be shipped to your address.
Please make sure your email address is correct before completing your purchase. Also check your spam, promotions, or junk folder if you do not see the delivery email in your inbox.
If you do not receive your digital product after your purchase, please contact us so we can help you.
2) Digital Products
All products sold on Zenect are for digital use.
This may include PDF ebooks, downloadable guides, digital resources, informational files, or educational materials.
By purchasing, you agree that you are buying a digital product and not a physical item.
3) Returns and Refunds
Due to the digital nature of our products, we do not accept returns once the file has been sent, downloaded, or delivered to the customer.
However, we may review refund requests in the following cases:
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You received the wrong file.
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The file has a technical issue that prevents it from opening correctly.
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You did not receive the digital product and the issue could not be resolved.
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A duplicate charge was made by mistake.
To request support, contact us at:
Please include the following information:
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Order number
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Email used for the purchase
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Explanation of the issue
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Evidence of the error, if applicable
Once your case has been reviewed, we will respond with a solution. If a refund is approved, the process may take 3 to 10 business days depending on the payment method and financial institution.
4) Changes After Purchase
Once an order has been placed, we cannot modify the purchased product, selected language, or information entered at checkout.
Before completing your order, please carefully review that you selected the correct product and the correct language, if the product has variants.
5) Frequently Asked Questions
How long does it take to receive my product?
Delivery is digital. You will normally receive your ebook or guide by email instantly or within a few minutes after completing payment.
Will I receive a physical product?
No. All Zenect products are digital. We do not ship physical products.
How do I receive my ebook?
You will receive access or the digital file through the email address you entered at checkout.
What should I do if I did not receive my ebook?
First, check your inbox, spam, promotions, or junk folder. If you still cannot find it, contact us at zenectshop@gmail.com with your order number.
Can I request a refund?
Because these are digital products, we do not accept refunds once the file has been delivered or downloaded. We only review special cases such as wrong file, technical issue, non-delivery, or duplicate charge.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other available payment options at checkout.
6) Contact
If you need help with your purchase, contact us at:
Estimated response time: 24 to 72 hours.
To help you faster, please include your order number and the email used for the purchase.